Our Unconditional 60-Day Satisfaction Commitment
We stand firmly behind the quality, purity, and scientific integrity of Neurozen. If for any reason you are not thoroughly satisfied with your experience, you may return the products within 60 calendar days of your initial purchase for a 100% refund of the product purchase price.
The 5 Required Steps to Process Your Refund
Step 1: Verify Your Calendar Window
The 60-day guarantee period begins on the calendar date your order was placed, not the date the package was delivered to your mailbox. Please consult your order confirmation email to verify your eligibility window.
Step 2: Contact Customer Care Prior to Shipping
Do not ship parcels without advance notification. Email customer support at [email protected] with the subject line "Refund Request - [Your Order Number]". Our team will issue an RMA identifier to ensure your parcel is properly credited upon intake.
Step 3: Return Every Single Bottle
Our policy covers empty, partially used, or unopened bottles. However, every container originally ordered must be returned to prevent unauthorized secondary resale. Include your packing slip or a written note with your full name, email, and order number inside the package.
Step 4: Ship via Trackable Courier
Customers are responsible for return shipping postage fees. We strongly advise shipping with USPS Tracking or UPS Ground to provide proof of delivery to:
PO Box 12730, Ogden, UT 84412
Step 5: Allow 5 to 10 Days for Bank Processing
Upon physical receipt and inspection at the Ogden warehouse, our billing department will process your refund to your original credit card or payment method within 5 to 10 business days. There are zero hidden restocking fees.