Customer Service Channels & Hours

Our dedicated customer support desk provides responsive assistance for order tracking, package inquiries, and return authorizations.

  • Customer Care Email: [email protected] (Response within 24 hours)
  • Customer Support Phone: +1 (877) 257 0710 (Mon–Fri 9:00 AM – 5:00 PM EST)
  • Toll-Free Subscription Cancellation: (866) 838-5063 (Automated 24/7 or live agent)
  • Official Fulfillment Warehouse: PO Box 12730, Ogden, UT 84412
  • Corporate Distributor: Neurozen Research / Solstice Peak Health, 1603 Capitol Ave Suite 413, Cheyenne, WY 82001

Return Merchandise Authorization (RMA) Protocol

To ensure smooth processing of your 60-day money-back guarantee, follow these instructions before dispatching your package:

  1. Send an email to [email protected] with the subject line "Refund Request - [Your Order Number]".
  2. Our desk will provide an RMA confirmation number and verify your order date within the 60-day eligibility window.
  3. Pack all bottles (full, empty, or opened) along with your original order invoice or packing slip.
  4. Ship the parcel using trackable USPS or UPS Ground to:
    Neurozen Returns Department
    PO Box 12730, Ogden, UT 84412
  5. Once delivered to the Ogden facility, your refund will be processed to your original payment method within 5 to 10 business days.