Key Clinical Takeaways (Answer-First)
- The 60-day guarantee period is measured from the initial order date, not package delivery.
- Contacting [email protected] for an RMA number prior to shipping is mandatory.
- Every original bottle—whether completely empty, opened, or sealed—must be returned.
- Refunds are credited to the original payment card within 5 to 10 business days of warehouse intake.
Table of Contents
Understanding the 60-Day Guarantee Clock
The 60-day refund policy offered by Neurozen is among the most comprehensive in the dietary supplement industry, but it operates under strict calendar terms. The 60-day eligibility window begins on the calendar date the purchase was authorized, not when the postal carrier delivered the package. Always keep your confirmation email for exact date verification.
Drafting Your RMA Request Email
To initiate a return, compose an email to [email protected] with the subject line 'Refund Request - [Your Order Number]'. Clearly state your full name, purchasing email address, and reason for return. The support desk will reply within 24 business hours with your return authorization identifier.
Packaging Your Return Parcel Correctly
A frequent mistake that delays refunds is returning only unopened bottles. The manufacturer requires all bottles from the package to be returned, including empty dropper bottles. Pack them securely with your original packing slip or an order ID note and ship via trackable USPS to: Neurozen Returns, PO Box 12730, Ogden, UT 84412.
Processing Timeline and Bank Posting
Once your package arrives at the Ogden facility, inventory intake verifies the return count. Refunds are issued to the original credit card within 5 to 10 business days without any hidden restocking fees.
Verified Clinical Formulation Details
Review the complete 435 mg Supplement Facts panel, verify all 6 active nutrients, or inspect direct warehouse discount pricing.